Job Description

Job title: IT Infrastructure Technician

Department: IT

Location: 3 Old Barn Lane, Kenley, Surrey, CR8 5AT

Reporting to: IT Infrastructure Lead

Overall Purpose: We are looking for a motivated candidate with a keen passion for IT who will resolve first line IT issues for end users.

Key Responsibilities:
  • The ability to be flexible and work on your own initiative as well as working as an individual and as part of a team.
  • Working on the Service Desk receiving and resolving support requests and incidents.
  • Acting in a 1st line support role to troubleshoot incidents and requests that are reported to IT, taking ownership to bring them to a successful resolution.
  • Assist with the installation of new hardware and software and help train employees on its use.
  • Good problem solving and organizational skills to work with a ticket queue and comply with SLA's.
  • Excellent time management skills with ability to multitask.
  • Excellent verbal and written skills are essential.
  • Test and evaluate products and services.
  • Liaise with third party suppliers and vendors as & when required.
  • Carry out any other ad-hoc instruction as requested by the management team.
Key Attributes:
  • Understanding of basic networking including, TCP/IP, Firewalls and enterprise level Antivirus.
  • Microsoft tools troubleshooting and configuration Win 7 and Win 10 operating systems.
  • Active Directory, MS Office365, DHCP, DNS ,VMware ESXi exposure desirable.
  • Practical experience in working with Win Server 2012 and later, Windows Terminal Server 2008 environments.
  • Working knowledge of Unified Communications software application would be beneficial but not essential (like Shoretel, Avaya, etc).
  • Knowledge of cellular technologies and devices (mobile phones, tablets, etc).
  • A methodical and logical approach to resolving problems and a desire to progress in a fast paced environment.
  • Excellent verbal and written communication skills, good organisational and time management skills and the ability to work under pressure are essential to succeed in this role.
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BSW are an Equal Opportunities employer.