Job Description

Job title: IT Infrastructure Technician

Department: IT

Location: 3 Old Barn Lane, Kenley, Surrey, CR8 5AT

Reporting to: IT Infrastructure Lead

Overall Purpose: We are looking for a motivated candidate with a keen passion for IT who will resolve first line IT issues for end users.

Key Responsibilities:
  • The ability to be flexible and work on your own initiative as well as working as an individual and as part of a team.
  • Working on the Service Desk receiving and resolving support requests and incidents.
  • Acting in a 1st line support role to troubleshoot incidents and requests that are reported to IT, taking ownership to bring them to a successful resolution.
  • Assist with the installation of new hardware and software and help train employees on its use.
  • Good problem solving and organizational skills to work with a ticket queue and comply with SLA's.
  • Excellent time management skills with ability to multitask.
  • Excellent verbal and written skills are essential.
  • Test and evaluate products and services.
  • Liaise with third party suppliers and vendors as & when required.
  • Carry out any other ad-hoc instruction as requested by the management team.
Key Attributes:
  • Understanding of basic networking including, TCP/IP, Firewalls and enterprise level Antivirus.
  • Microsoft tools troubleshooting and configuration Win 7 and Win 10 operating systems.
  • Active Directory, MS Office365, DHCP, DNS ,VMware ESXi exposure desirable.
  • Practical experience in working with Win Server 2012 and later, Windows Terminal Server 2008 environments.
  • Working knowledge of Unified Communications software application would be beneficial but not essential (like Shoretel, Avaya, etc).
  • Knowledge of cellular technologies and devices (mobile phones, tablets, etc).
  • A methodical and logical approach to resolving problems and a desire to progress in a fast paced environment.
  • Excellent verbal and written communication skills, good organisational and time management skills and the ability to work under pressure are essential to succeed in this role.
Apply Now
BSW are an Equal Opportunities employer.

EXISTING CUSTOMERS