Customer Feedback

At BSW, we strive to continuously improve the service we give to our customers and stakeholders. We welcome customer feedback on all our services be it positive or otherwise. If you are happy or unhappy with our customer service then please let us know so that we can use your feedback to:

1. Continually improve our services.

2. If you are happy with our service, please tell us so that we can pass your compliments on to our staff.

3. If we’ve done something you are not happy with then please tell us so that we can fix things as soon as possible.

Please use the Customer Feedback link (contact form below) , or you can

Telephone: 0800 953 1229 or 0208 763 5300.
Email: complaints@bsw-heating.com or write to us at


Customer Care Team
BSW Heating Ltd
3 Old Barn Lane
Kenley
Surrey
CR8 5AT

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EXISTING CUSTOMERS