Job Description

Job title: Customer Service Administrator (Call Handler)

Responsible to: Call Centre Supervisor

Department: Service Department

Job overview: To handle incoming calls with a high level of customer service allocating and rescheduling engineers as necessary.

Key Responsibilities:
  • To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
  • To book or reschedule appointments by way of allocating the correct engineer.
  • Correctly input works orders received via e-mail or our works order dashboard.
  • Identify the customers’ requirements and attend to these, or divert the call to the correct person.
  • Resolve queries where possible.
  • Be clear in communicating information to both customers and staff.
  • Be positive in working as part of a team.
  • Maintain a smart appearance that adheres to company standards.
  • Keep a good level of attendance and time keeping.
  • Assist with other admin duties in between calls.
  • Keep working area clean and tidy.
  • Perform any reasonable request from Supervisor or Manager.
Key Attributes:
  • Good standard of keyboard skills and basic knowledge of windows software, especially outlook.
  • Positive attitude to work.
  • Presentable in appearance
  • Highly motivated and enthusiastic
  • Excellent customer services and communication skills
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