Job Description

Job title: Customer Service Support (CSS)

Department: Parts URT Team

Location: 3 Old Barn Lane, Kenley, Surrey, CR8 5AT

Reporting to: Parts Supervisor

Hours: This is a full-time position, on a 1 year maternity cover basis. Monday to Friday covering our core hours of 8.00 am – 5.00 pm.

Overall Purpose: To ensure that day to day activities for repairs requiring parts to be fitted are completed in a timely manner.

Key Responsibilities:
  • To liaise with staff at all levels.
  • First point of contact with residents and engineers regarding parts repairs.
  • Ability to respond to high pressure No CH or HW jobs.
  • Run daily reports to follow up on open jobs.
  • Ensure that the correct process is followed when booking in parts jobs.
  • Ensure that urgent jobs are booked on a 48 hour deadline as per contract.
  • Ensure if a part is not available to chase with the Parts Procurement Team.
  • If a job cannot be allocated to escalate to the Parts Supervisor or Client Manager.
  • Any administrative duties in connection with Parts and Small works.
  • Ensure OOH jobs from the previous evening have been booked and updated correctly.
  • Ensure relevant daily reports are carried out on a strict time frame.
Key Attributes:
  • Good standard of keyboard skills and basic knowledge of windows software, especially outlook.
  • Excellent written and verbal communication.
  • Positive attitude to work.
  • Presentable in appearance.
  • Highly self-motivated and enthusiastic.
  • Excellent customer services and communication skills.
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BSW are an Equal Opportunities employer.

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